PRIVACY POLICY

1. Who we are

Rosemont is operated by Castlefield Industries Ltd, a company registered in England and Wales under company number 15187350.

For the purposes of UK data protection law, Castlefield Industries Ltd is the data controller responsible for the personal information described in this policy.

You can contact us about privacy or data protection matters at:

Email: hello@rosemont.studio
Website: rosemont.studio

2. Information we collect

The information we collect depends on how you use the website.

Information you provide to us

When you complete our contact form, email us or otherwise contact Rosemont, we may collect:

• your name;

• your email address;

• your telephone number, where provided;

• your company or organisation;

• information about your project, idea or enquiry;

• any other information you choose to include in your message; and

• records of our correspondence with you.

Please avoid including confidential, sensitive or special-category personal information in an initial website enquiry unless it is genuinely necessary.

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our website platform, hosting provider or analytics tools. This may include:

• your IP address;

• browser and device type;

• operating system;

• approximate location derived from your IP address;

• pages visited and interactions with the website;

• referring website or source;

• date and time of your visit; and

• cookie or similar technology identifiers.

Where analytics or other non-essential technologies require consent, they will not be activated unless you choose to accept them.

3. How we use your information

We may use your personal information to:

• receive, review and respond to enquiries;

• discuss a potential project or working relationship;

• provide requested information about Rosemont and its services;

• prepare proposals, estimates or project recommendations;

• take steps towards entering into a contract with you;

• manage our relationship and correspondence with you;

• operate, maintain and secure our website;

• understand how visitors use the website and improve its performance;

• prevent fraud, misuse or security incidents;

• maintain appropriate business and financial records; and

• comply with legal, regulatory and tax obligations.

We will not sell your personal information.

We will not add you to a marketing mailing list simply because you submitted an enquiry.

4. Our lawful bases

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we rely on:

Legitimate interests

We may process your information where it is reasonably necessary for our legitimate business interests, including:

• responding to business enquiries;

• developing potential client and partner relationships;

• managing our business;

• operating and improving our website; and

• protecting the security of our systems.

We only rely on legitimate interests where those interests are not overridden by your rights and interests.

Steps before entering into a contract

Where you ask us to discuss, scope or provide a proposal for a potential project, we may process your information because it is necessary to take steps at your request before entering into a contract.

Performance of a contract

Where you become a client, supplier or business partner, we may process information where necessary to provide or receive services and manage our contractual relationship.

Legal obligations

We may process and retain information where necessary to comply with legal, financial, regulatory or tax obligations.

Consent

We may rely on your consent for certain activities, including the use of non-essential cookies or sending marketing communications where consent is required.

Where we rely on consent, you can withdraw it at any time.

5. Cookies and similar technologies

Our website may use cookies and similar technologies to function correctly, protect the website, remember preferences and understand how visitors interact with it.

Essential technologies

Some technologies may be necessary for the website to operate securely and correctly. These cannot always be disabled through our website.

Analytics and optional technologies

We may use analytics technologies to understand matters such as:

• how many people visit the website;

• which pages or sections are viewed;

• how visitors arrive at the website; and

• whether the website performs correctly.

Where required, we will ask for your permission before placing or accessing non-essential cookies or similar technologies.

You can manage your preferences through the website’s cookie controls, where available, or through your browser settings. Blocking certain technologies may affect how the website functions.

6. Who we share information with

We may share personal information with trusted third parties that help us operate Rosemont, including:

• website hosting and website platform providers;

• contact-form and email service providers;

• analytics and performance providers;

• cloud storage and business software providers;

• professional advisers such as accountants, lawyers and insurers;

• contractors or development partners who need the information to assist with an enquiry or project; and

• regulators, authorities or law-enforcement bodies where disclosure is legally required.

These organisations may act as data processors on our behalf or, in some circumstances, as independent data controllers.

We only share information where reasonably necessary and expect service providers acting on our behalf to use appropriate safeguards.

If we consider introducing you to an independent third party for a project, we will normally discuss this with you before sharing identifiable details unless the sharing is otherwise reasonably expected or legally permitted.

7. International transfers

Some of the service providers used to operate our website and business may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate level of protection is in place. This may include relying on:

• UK adequacy regulations;

• the UK International Data Transfer Agreement;

• the UK Addendum to approved standard contractual clauses; or

• another legally recognised transfer safeguard.

You may contact us for more information about the safeguards relevant to your personal information.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• ordinary enquiries that do not result in a working relationship may be retained for up to 24 months after our last meaningful contact;

• records connected with clients, contracts, invoices and transactions may normally be retained for up to six years after the end of the relevant relationship or accounting period;

• unsuccessful or abandoned proposals may be retained where reasonably necessary to maintain business records or respond to future queries;

• website security records may be retained for a shorter period unless needed to investigate an incident; and

• analytics information is retained according to our configured settings and the practices of the relevant provider.

We may retain information for longer where necessary to establish, exercise or defend legal claims, comply with the law or resolve a dispute.

We may also anonymise information so that it can no longer identify you. Anonymised information may be retained and used for business analysis without further notice.

9. How we protect your information

We use reasonable organisational and technical measures designed to protect personal information against:

• unauthorised access;

• accidental loss;

• inappropriate disclosure;

• alteration;

• destruction; and

• misuse.

However, no website, email service or internet transmission can be guaranteed to be completely secure. Please take care when deciding what information to send through an online form or email.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

• request access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your information;

• ask us to restrict how your information is used;

• object to processing based on legitimate interests;

• receive certain information in a portable format;

• withdraw consent where processing is based on consent; and

• complain to a data protection regulator.

Some rights are subject to legal conditions and exemptions. We may need to verify your identity before responding to a request.

To exercise your rights, contact:

hello@rosemont.studio

We will normally respond within the timeframe required by applicable data protection law.

11. Complaints

Please contact us first if you have concerns about how we use your personal information. We would appreciate the opportunity to investigate and resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113
Website: ico.org.uk

12. Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy, security or content of third-party websites. You should review the privacy information provided by the relevant organisation before submitting personal information to it.

13. Children’s information

The Rosemont website and services are intended for businesses and adults. They are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18 through the website.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

14. Changes to this policy

We may update this Privacy Policy when our website, services, suppliers or legal responsibilities change.

The latest version will be published on this page, and the date at the top will show when it was last updated.

15. Contact us

For questions about this Privacy Policy or how Rosemont handles personal information, contact:

Rosemont / Castlefield Industries Ltd
Email: hello@rosemont.studio
Website: rosemont.studio